Power Strip FAQs
1. How to connect my P2 power strip to the app? I have 2.4G and it will not connect
There are 2 ways to connect to the app –AP mode and Easy mode.
Please reset the P2 before connecting. Press and hold the reset/power button for 5-10 seconds.
It will blink slow for AP mode and will blink fast for Easy mode.
Open "Gosund" APP > "+" > "Electrician" >"Power Strip(Wi-fi)", follow the app operation guidance,and quickly connect.
Please see short videos for reference.
AP mode https://youtu.be/HKy_bGMfm88
Easy mode https://youtu.be/8qiCagBswh8
It only supports a 2.4 GHz Wi-Fi network, please confirm that your home Wi-Fi is 2.4 GHz and keep the plugs closer with the router as much as possible when first connection.
Please check these steps to make sure you are on the 2.4g as a requirement during the initial connection of the device to the app.
Enter the "Wireless Settings (Wireless)" page of the router (the access method is usually on the label on the back of the router).
Find the 2.4Ghz settings page, change the Wi-Fi name (SSID) to "xxx-2.4G", and save the settings.
Find the 5Ghz settings page, change the Wi-Fi name (SSID) to "xxx-5G", and save the settings.
After the name change is completed, you can find the two Wi-Fi names "xxx-2.4G" and "xxx-5G" on the Wi-Fi search page of the mobile phone, then please choose the 2.4G.
Check if your wifi name and password are entered correctly. Do not use VPN (Virtual Private Network) or Proxy Server and remove wifi extender if you have any.
This smart outlet extender has 3 independently controlled smart outlets(Max 10A), 3 regular hot outlets (not smart, can be used with big-power devices), and 3 smart USB ports (controlled together).
2. How to reset the power strip?
To reset the power strip, simply press and hold on the power button (for 5-10 seconds)
Then, the blue indicator light will blink. It will blink slow for AP mode and will blink fast for Easy mode.
Open "Gosund" APP > "+" > "Electrician" >"Power Strip(Wi-fi)", follow the app operation guidance, quickly connect.
Please see short videos for reference.
AP mode https://youtu.be/HKy_bGMfm88
Easy mode https://youtu.be/8qiCagBswh8
3. I bought a P2 and why only 1 USB port will show on the app?
The 3 smart USB ports are controlled as one, thus only 1 will show on the app.
This smart outlet extender has 3 independently controlled smart outlets(Max 10A), 3 regular hot outlets (not smart, can be used with big-power devices), and 3 smart USB ports (controlled together).
4. I can't connect my WP9 power strip to the app.
Please make sure to turn off the 5ghz channel on your router in order to connect the power strip successfully to the app.
Please check these steps to make sure you are on the 2.4g as a requirement during the initial connection of the device to the app.
Enter the "Wireless Settings (Wireless)" page of the router (the access method is usually on the label on the back of the router).
Find the 2.4Ghz settings page, change the Wi-Fi name (SSID) to "xxx-2.4G", and save the settings.
Find the 5Ghz settings page, change the Wi-Fi name (SSID) to "xxx-5G", and save the settings.
After the name change is completed, you can find the two Wi-Fi names "xxx-2.4G" and "xxx-5G" on the Wi-Fi search page of the mobile phone, then please choose the 2.4G.
Check if your wifi name and password are entered correctly and try to remove the wifi extender.
Make sure to keep the router closer to the device when connecting to the app.
Afterwhich, kindly connect the smart devices to the app. Once the power strips are connected, you can turn on the 5GHz wifi channel.
To connect to the app, please open the app, click the + sign at the upper right-hand side
Then, click Power strip (Wi-Fi) under Electrician.
Press and hold the power button of the smart device for 5 seconds to get the indicator light blinks fast or slow. Confirm the indicator blinks slowly for AP mode connection, while fastly blinking for Easy mode connection. We hope these videos will help.
AP mode https://youtu.be/2mny3rSF_jk
Easy mode https://youtu.be/W36dYQd9FZ4